Check out the support we provide
Assisted onboarding
dedicated to new customers
Our support teams will help you choose the right device, advise on the compatibility of your camera and select the best configurations for a smooth start.
We will also be there for the initial training and implementation of the device. Additionally, larger devices will be installed by our service team.
Orbitvu Tech Support Platform
dedicated to all of our customers
A dedicated support site with manuals, tutorials, and FAQs allows you to quickly find answers and solutions to frequently asked questions or problems.
But that's not all - by accessing the platform, you can watch pre-recorded video tutorials that can help you elevate your content production skills.
Technical & product support
dedicated to all of our customers
Our work does not end with the onboarding process.
Whenever you need help setting up templates or device configurations for specific products, our support teams are here to help.
Orbitvu Academy
dedicated to all of our customers
We believe that sharing knowledge is the best way to become even more effective and create better content.
That's why we regularly organize online training events where our Orbitvu experts share their knowledge and experience.
Learn more about compatibility of our solutions
Camera compatibility
We support the most common Canon mirrorless and DSLR cameras and can provide you with dedicated sets that will best match your business needs.
Software compatibility
Our proprietary software is the heart of Orbitvu's solutions. We make sure that it stays up to date and supports all new operating systems.
Our teams are constantly working on providing new features that allow you to stay ahead of the competition.
Learn more about our software.
Plugins integrations
Thanks to dedicated plugins, Orbitvu solutions are compatible with the most common e-commerce platforms.
FAQ
Our Support Team can be contacted via email under [email protected] or via telephone under (+48) 32 392 10 60 ext. 2. The hours of operation are: 8 am to 4 pm CET.
Our basic Support Service is free of charge. We give priority and widest support range to requests from customers with an active Support Plan.
Clients with an active Support Plan receive technical maintenance and free consultations. They will be able to download Orbitvu software updates that allow keeping the operability of their system.
Our Support Team will contact you within 24 hours on workdays. Support is closed on weekends and bank holidays - then the response time may be longer.
Our main line telephone support is available in English and Polish. For basic help in your language, like German or Spanish, you can also contact your local Orbitvu distributor.