Enjoy our expert support at every step

Providing you with a world-class device is just the beginning. We follow up with continuous support from a dedicated team of Orbitvu experts to make sure the solution delivers and helps your business succeed.

Check out the support we provide

Assisted onboarding

dedicated to new customers

Our support teams will help you choose the right device, advise on the compatibility of your camera and select the best configurations for a smooth start.

We will also be there for the initial training and implementation of the device. Additionally, larger devices will be installed by our service team.

Orbitvu Tech Support Platform

dedicated to all of our customers

A dedicated support site with manuals, tutorials, and FAQs allows you to quickly find answers and solutions to frequently asked questions or problems.

But that's not all - by accessing the platform, you can watch pre-recorded video tutorials that can help you elevate your content production skills.

Technical & product support

dedicated to all of our customers

Our work does not end with the onboarding process.

Whenever you need help setting up templates or device configurations for specific products, our support teams are here to help.

Orbitvu Academy

dedicated to all of our customers

We believe that sharing knowledge is the best way to become even more effective and create better content.

That's why we regularly organize online training events where our Orbitvu experts share their knowledge and experience.

Learn more about compatibility of our solutions

Camera compatibility

We support the most common Canon mirrorless and DSLR cameras and can provide you with dedicated sets that will best match your business needs.

Canon Compatibility Table

Canon Lenses Recommendation

EOS R5

EOS R5 Mark II

EOS R6 Mark II

EOS R6

EOS R7

EOS R8

EOS R

EOS RP

5D Mark IV

5DS

6D Mark II

90D

Canon

Sensor size

Recommended

Lens mount type

Notes

EOS R5

Full Frame

Yes

Notes: 2,3,6,8,9,11

EOS R5 Mark II

Full Frame

Yes

Notes: 3,6,11,12,13

EOS R6 Mark II

Full Frame

Yes

Notes: 2,3,6,10,11

EOS R6

Full Frame

Yes

Notes: 3,6,9,11

EOS R7

APS-C

Yes

RF / RF-S

Notes: 3,7

EOS R8

Full Frame

Yes

Notes: 3,4,8

EOS R

Full Frame

Notes: 3,9

EOS RP

Full Frame

Notes: 3,4

5D Mark IV

Full Frame

Note 1

5DS

Full Frame

6D Mark II

Full Frame

90D

APS-C

EF / EF-S

Canon EOS 6D and Canon EOS 5D Mark III are not supported due to problems with aperture settings.

Information for Motorized Stand users:

There is a power adapter DC Coupler Canon DR-E6 built into the Motorized Stand.

Any camera that has battery type LP-E6 or LP-E6N will work with the Motorized Stand.

Notes

Note 1

In case of problems with more than one Canon 5D Mark IV connected at the same time, connection via USB 2.0 is recommended

Note 2

Recommended for fashion photos and videos.

Note 3

Requires CANON MOUNT ADAPTER EF-EOS R for compatibility with EF lenses.

Note 4

Canon EG-E1 camera extension grip is needed.

Note 5

Camera does not support shooting with Orbitvu Kits in continuous mode with flashlights. The flashlights would not activate.

Note 6

The camera is not recommended as top camera for Alphastudio family (Alphastudio XXL, Alphastudio Compact) and Alphashot XL family.

Note 7

Camera supported by Orbitvu Station from version 22.1.1.

Note 8

Camera supported by Orbitvu Station from version 23.1.1.

Note 9

The camera is recommended with Motorized Stand (used in E-comm family)

Note 10

Camera supported by Orbitvu Station from version 23.1.1.

Note 11

The camera may experience issues with the front connection of Micro or Micro V2. It is recommended to connect the camera directly to the computer.

Note 12

It is not compatible with Orbitvu Motorized Stand.

Note 13

Camera supported by Orbitvu Station from version 24.2.2.

Orbitvu recommended sets

If you’re looking for perfectly tailored equipment for product photography, discover our recommended sets

Economy

Entry-level camera kit with Canon EOS R7 and RF 24-105mm lens. Factory pre-configured, supplied with power supply and all essential accessories. Great for product photos when on budget.

Contact to buy

Advanced

Advanced camera kit with Canon EOS R8 and RF 24-105mm version L lens. Factory pre-configured, supplied with power supply and all essential accessories. Great for stunning product photos and videos.

Contact to buy

Premium

Hi-end camera kit with Canon EOS R5 with RF 70-200 f2.8 lenses. Factory pre-configured, supplied with power supply and all essential accessories. Compatible with Orbitvu Motorized Stand. Best for live model photography and video.

Contact to buy

RF 24-105mm f/4L IS USM

RF 24-105mm f/4-7.1 IS STM

RF 70-200mm f/2.8L IS USM

EF 100mm f/2.8L IS USM Macro

EF 24-105mm f/4L IS II USM

EF 24-70mm f/4L IS USM

Canon

Compatibility (sensor size)

Compatibility (mount type)

Compatibility (motorized zoom)

Notes

RF 24-105mm f/4L IS USM

APS-C / Full frame

Yes

Note 2

RF 24-105mm f/4-7.1 IS STM

APS-C / Full Frame

Yes

Notes: 2,6

RF 70-200mm f/2.8L IS USM

APS-C / Full Frame

Yes

Notes: 2,5

EF 100mm f/2.8L IS USM Macro

APS-C / Full frame

Note 1

EF 24-105mm f/4L IS II USM

APS-C / Full frame

Yes

EF 24-70mm f/4L IS USM

APS-C / Full frame

Yes

Information for Motorized Stand users:

The Motorized Stand is provided with the Motorized Zoom 4.0. The zoom is dedicated to a specific lens model.

Compatible lenses:

Canon EF 70-200 mm f/4.0 L USM
Canon EF 70-200 mm f/4.0L IS II USM
Canon RF 70-200MM f/2.8 L IS USM

Notes

Note 1

Recommended for small-sized product photography in Alphashot Micro.

Note 2

Compatible only with EOS R cameras, unless you use a Canon Mount Adapter EF-EOS R.

Note 3

Min. Focus Distance 1.2m.

Note 4

Min. Focus Distance 1m.

Note 5

Min. focus distance 0.70m

Note 6

Not recommended with superfocus.

Orbitvu recommended sets

If you’re looking for perfectly tailored equipment for product photography, discover our recommended sets

Economy

Entry-level camera kit with Canon EOS R7 and RF 24-105mm lens. Factory pre-configured, supplied with power supply and all essential accessories. Great for product photos when on budget.

Contact to buy

Advanced

Advanced camera kit with Canon EOS R8 and RF 24-105mm version L lens. Factory pre-configured, supplied with power supply and all essential accessories. Great for stunning product photos and videos.

Contact to buy

Premium

Hi-end camera kit with Canon EOS R5 with RF 70-200MM f/2.8 L IS USM lens. Factory pre-configured, supplied with power supply and all essential accessories. Compatible with Orbitvu Motorized Stand. Best for live model photography and video.

Contact to buy

Software compatibility

Our proprietary software is the heart of Orbitvu's solutions. We make sure that it stays up to date and supports all new operating systems.

Our teams are constantly working on providing new features that allow you to stay ahead of the competition.
Learn more about our software.

Windows 11

Windows 10

Windows 8.1

Windows 7

15.0 macOS Sequoia

14.0 macOS Sonoma

13.0 macOS Ventura

12.0 macOS Monterey

11.0 macOS Big Sur

10.15 macOS Catalina

10.14 macOS Mojave

10.13 macOS High Sierra

10.12 macOS Sierra

System

Orbitvu Station 25.1.2

Orbitvu Station 25.1.0

Orbitvu Station 24.2.5

Orbitvu Station 24.2.4

Orbitvu Station 24.2.3

Orbitvu Station 24.2.0

Orbitvu Station 24.1.0

Orbitvu Station 23.2.0

Orbitvu Station 23.1.1

Orbitvu Station 23.1.0

Orbitvu Station 22.1.1

Orbitvu Station 21.3.1

Orbitvu Station 21.1

Orbitvu editor 3.9

Windows 11

Yes

Windows 10

Yes

Windows 8.1

Yes

Windows 7

Yes

15.0 macOS Sequoia

Yes

14.0 macOS Sonoma

Yes

13.0 macOS Ventura

Yes

12.0 macOS Monterey

Yes

11.0 macOS Big Sur

Yes

10.15 macOS Catalina

Yes

10.14 macOS Mojave

Yes

Yes*

10.13 macOS High Sierra

Yes

10.12 macOS Sierra

Yes

Notes

* Supported in versions: 3.9.3 and 3.9.4

Hardware and software requirements

Hardware (except for E-comm devices)

Minimal hardware requirements:

Intel Core i5 (4 cores) or AMD Ryzen equivalent or Apple M1/M2/M3 , 8 GB RAM
Storage 256 GB SSD
Screen resolution: 1920x1080px

Recommended hardware requirements:

Intel Core i7 (6 cores) or AMD Ryzen equivalent or Apple M1/M2/M3 Pro, 16 GB RAM
Storage 1TB SSD
Screen resolution: 1920x1080px

Operating system compatibility (except for E-comm devices)

Orbitvu software works only on 64bit operating systems.

Orbitvu Station versions older than 21.3.0 do not support Apple M1 chips.

E-comm Studio and Studio+ hardware requirements

Minimal requirements for Orbitvu E-comm devices:

Windows 10 Pro operating system
Intel i7 (min. 8th Gen. with eight cores)
16GB of RAM
1TB of SSD storage (2TB for videos)
6x USB ports
1 HDMI port for the secondary Live View monitor, (242A7)
1x additional video port (e.g. HDMI, Display Port) for the operator stand monitor
1x Ethernet RJ-45 port (for the purpose of connecting Orbitvu devices, not the Internet connection)

Mac compatibility for E-comm devices:

Recent tests of Orbitvu E-comm Studio have shown limited compatibility with Mac computers due to no compatibility with a touchscreen.