Privacy Policy

General information

Our company ORBITVU Sp. z o. o. (you can find detailed information about us at the bottom of this Privacy Policy) is the controller of personal data of customers using our products or services (including ORBITVU SUN services, see in particular section “Use of the ORBITVU SUN Service”) and potential customers who are interested in our offer. This means that we collect and use such data (in other words: “we process personal data”) to perform customer orders, provide services, warranty and post-warranty support, as well as to inform about our products and offer.

Not all information concerning our existing or potential customers is considered “personal data” in the meaning of law. It is only information that relates to the identity of a natural person, i.e., an individual as opposed to so-called legal persons – existing on the basis of legal regulations (e.g., various types of companies). However, also customers who are legal entities may also be associated with personal data of their employees and representatives who, acting on their behalf, provide us with their personal data. The data we may receive is, but is not limited to, your name, e-mail address (if it may reveal the identity of an individual), telephone number and place of work.

Since our products and services, including ORBITVU SUN, are addressed to business or professional customers (B2B) and not to consumers (B2C), most of the data we process is not personal data.

This Privacy Policy is primarily designed to protect personal data, although it also governs how we use all information we obtain about our customers (including “non-personal data”). In cases where this Policy applies to any data we process about our customers or potential customers, we will use the term “data”, while “personal data” will mean only data about the identity of individuals.

The Privacy Policy is in line with the provisions on the protection of personal data, in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, hereinafter referred to as the GDPR). The rules of the GDPR govern the processing of any personal data of individuals from any Member State of the European Union.

We treat the received data as confidential, which is why we do our best to protect it as far as possible against unauthorized persons. For this purpose, we use technical means, such as, e.g., secure communications protocols. All our employees who come into contact with your data have been properly trained to process it.

We respect your right to privacy. We only use the information you provide to us for the purpose for which it was collected with your consent or pursuant to legal provisions allowing us to do so.

Thanks to the information we receive from our customers and those interested in our offer, as well as the use of cookies and local storage technology (see section “Use of cookies”), we improve our products and services, improve the quality of service and adapt to the needs and expectations of our customers.

You will learn from this Privacy Policy, how we use the information, how you can protect your privacy and what rights you have in relation to your personal data. Please read it carefully and contact us if you have any questions.

In the Privacy Policy, you will find information about:

  • the type of data we collect;
  • the use of the ORBITVU SUN Service;
  • how we use the data and the legal basis for it;
  • the period during which personal will be stored
  • data protection and data security;
  • entities which have access to the data
  • your rights under the GDPR regulations
  • how we interact with you;
  • changes in the Privacy Policy;
  • our registration and contact details

Data we collect

Due to the fact that our offer is addressed mainly to business customers and not to consumers (B2B), we primarily collect data concerning companies (enterprises) interested in or already using our products and services. It may also include personal data of their representatives and employees.

The information is provided to us either by the interested parties themselves via our website (contact forms, newsletter subscriptions), by e-mail or telephone and by personal contact (e.g., at trade fairs), or is collected by us automatically via cookies or similar technology (see section “Use of cookies”).

In the contact forms on our websites (on the website you can choose different language versions, the English version is available at:, we ask you to provide the company name, company e-mail address, and possibly the name and surname of the contact person. The obligatory data is marked with an asterisk (*). The other data indicated in the form is optional, but giving it will help us provide you with information that is better adapted to your needs and business profile (e.g., country in which the company is based, industry of the company, number of photos taken monthly, and other information that you can send in the message).

You can also subscribe to our newsletter via our website by entering your e-mail address and selecting the checkbox in the contact form, or by entering your e-mail address and clicking the “Subscribe” button on the homepage. Our newsletter may contain information about our products, news, changes in price lists and offers, etc. You can opt out from receiving it at any time.

In order to process your purchase order, issue an invoice and deliver the products, we will need additional information as required by law (e.g., a postal address and tax identification number of your company).

Remember, that by providing us with your data, you do it voluntarily. You have no legal or contractual obligation to do so. However, some details may be necessary, for example, to process your order (company name, postal address, tax identification number). Without such information, we may not be able to sell you our products nor provide services.

Data collected automatically is data about the activity of visitors to our website, collected using the so-called cookies or similar technologies (see section “Use of cookies”). They allow us to constantly improve and adjust our websites and offers to the customers' preferences.

Use of the Orbitvu Sun Service

Orbitvu owns and manages the Orbitvu Sun website, available at It provides a 360/3D/2D multimedia presentation management service (hereinafter referred to as the Orbitvu Sun Service or Service). The Service also serves the users of Orbitvu solutions to manage purchased licenses for Orbitvu software, to download Orbitvu software and to buy additional services such as technical support and extended warranty. The Service is also used by Orbitvu and its sales partners to provide warranty and technical support service.

A user of the Service is a company (entrepreneur) registered in the Service. In order to register, you need to provide the company name and the e-mail. The data of the company registered in the Service is not visible to other users using the Service, except for Orbitvu and its sales partner (e.g., a subsidiary company, or distributor), who has made a sale of any Orbitvu product to the company. The data is used by Orbitvu and its sales partners to provide warranty and technical support service. The company that owns the account can manage access to the account by individuals (e.g., its employees or co-workers).

If you become our customer, i.e., you have purchased one of our products, you will receive an activation e-mail from us, which allows you to register with the Service.

If you are not our customer yet (you have not used our products yet), you can register in the Service (create a company account) by providing the above data and choosing a password to the account. Free registration will enable you to test our Orbitvu Sun Service.

Orbitvu Sun users receive technical information about the functioning of the Service via e-mail (to the address provided by them), e.g., about the expiry of their account, technical breaks, new functionalities of the Service, legal warnings, etc.

If you register with the Service on its website, you may also give your consent to receive commercial communications containing news about our product and service offerings at the e-mail address provided. The information is sent in the form of a marketing newsletter.

You can unsubscribe from the marketing newsletter at any time in your account settings or by clicking the unsubscribe button in the newsletter.

Other parts of the Privacy Policy also apply to the data of Orbitvu Sun users. Please read them carefully.

Use of data and legal basis for it

We use your data only for the purposes for which you have given us your consent or for which we are entitled by law, in particular under the GDPR provisions.

The data provided to us for the purpose of purchasing our products is used for the execution of customer orders and after-sales service (warranty and post-warranty support). Similarly, data concerning the users of Orbitvu Sun Site is used to provide the Orbitvu Sun Service, including communicating to them (technical) information concerning the operation of the Service. In this respect, the legal basis for our processing of personal data is Article 6(1)(b) of the GDPR provisions (processing of personal data is necessary for the performance of the concluded contract without the requirement of obtaining a separate consent for such processing)

If you are already our customer and use our products, you can receive marketing information about our current offer, novelties and product improvements at the indicated e-mail address. It will be mailed to you in the form of a newsletter after your company has been registered with the Orbitvu Sun Service. The legal basis that allows us to do so is the so-called legitimate interest of the controller (in accordance with Article 6(1)(f) of the GDPR provisions). However, you may object at any time to receiving such commercial information by not giving your consent to register with the Orbitvu Sun Service (rejecting the activation e-mail received from us), by changing settings in your account preferences or by deleting your account.

If you are not using our products yet (you are not our customer), but you have subscribed to the marketing newsletter (upon registration in the Orbitvu Sun Service or through any of our websites), we will use the data provided by you, including your e-mail address, to send the newsletter.

If you send us a product related inquiry through e-mail or using any of the contact forms, we will only give you the information (send email or phone you) related to this inquiry.

In the above cases, the legal basis for processing your personal data is your consent to receive specific commercial information (in accordance with Article 6(1)(a) of the GDPR).

You can unsubscribe from receiving our newsletter at any time simply by clicking the “unsubscribe” button in the newsletter.

The data collected automatically (by means of cookies or similar technologies, such as local storage) is used by us to analyze the behavior of visitors to our websites, to collect statistical information related to it and to personalize our websites. All this to improve the quality of our services and the attractiveness of our offer (for more information on how to block cookies, see the section “Use of cookies”).

Any data we hold will not be passed on to any other person or entity for advertising or commercial purposes.