Enjoy our expert support at every step
Providing you with a world-class device is just the beginning. We follow up with continuous support from a dedicated team of Orbitvu experts to make sure the solution delivers and helps your business succeed.
Check out the support we provide
Check out the support we provide
Assisted onboarding
Assisted onboarding
dedicated to new customers
Our support teams will help you choose the right device, advise on the compatibility of your camera and select the best configurations for a smooth start.
We will also be there for the initial training and implementation of the device. Additionally, larger devices will be installed by our service team.
Orbitvu Tech Support Platform
Orbitvu Tech Support Platform
dedicated to all of our customers
A dedicated support site with manuals, tutorials, and FAQs allows you to quickly find answers and solutions to frequently asked questions or problems.
But that's not all - by accessing the platform, you can watch pre-recorded video tutorials that can help you elevate your content production skills.
Technical & product support
Technical & product support
dedicated to all of our customers
Our work does not end with the onboarding process.
Whenever you need help setting up templates or device configurations for specific products, our support teams are here to help.
Orbitvu Academy
Orbitvu Academy
dedicated to all of our customers
We believe that sharing knowledge is the best way to become even more effective and create better content.
That's why we regularly organize online training events where our Orbitvu experts share their knowledge and experience.
Camera compatibility
Camera compatibility
We support the most common Canon mirrorless and DSLR cameras and can provide you with dedicated sets that will best match your business needs.
Information for Motorized Stand users:
There is a power adapter DC Coupler Canon DR-E6 built into the Motorized Stand.
Any camera that has battery type LP-E6 or LP-E6N will work with the Motorized Stand.
Notes
Note 1
In case of problems with more than one Canon 5D Mark IV connected at the same time, connection via USB 2.0 is recommended
Note 2
Recommended for fashion photos and videos.
Note 3
Requires CANON MOUNT ADAPTER EF-EOS R for compatibility with EF lenses.
Note 4
Camera supported by Orbitvu Station from version 19.1.5.
Note 5
Camera supported by Orbitvu Station from version 19.2.0.
Note 6
EOS RP + RF 24 -105mm F4 L IS USM is compatible with motorized zoom, ALPHASHOT MICRO, ALPHASHOT 360 and Multi
– camera rig for ALPHASHOT XL only when the Canon EG-E1 camera extension grip is attached.
Note 7
Camera does not support shooting with Orbitvu Kits in continuous mode with flashlights. The flashlights would not activate.
Note 8
Camera supported by Orbitvu Station from version 21.1.
Note 9
Camera supported by Orbitvu Station from version 21.1.2.
Note 10
The camera is not recommended as top camera for Alphastudio family (Alphastudio XXL, Alphastudio Compact) and Alphashot XL family.
Note 11
Camera supported by Orbitvu Station from version 22.1.1.
Note 12
Camera supported by Orbitvu Station from version 23.1.0.
Note 13
The camera is recommended with Motorized Stand (used in E-comm family)
Note 14
Camera supported by Orbitvu Station from version 23.1.1.
Orbitvu recommended sets
Orbitvu recommended sets
If you’re looking for perfectly tailored equipment for product photography, discover our recommended sets
Information for Motorized Stand users:
The Motorized Stand is provided with the Motorized Zoom 4.0. The zoom is dedicated to a specific lens model.
Compatible lenses:
- Canon EF 70-200 mm f/4,0 L USM
- Canon EF 70-200 mm f/4.0L IS II USM
- Canon RF 70-200MM f/2.8 L IS USM
Notes
Note 1
Recommended for small-sized product photography in Alphashot Micro.
Note 2
Compatible only with EOS R series cameras.
Note 3
Min. Focus Distance 1,2 m.
Note 4
Min. Focus Distance 1 m.
Note 5
Min. focus distance 0.70m
Note 6
Not recommended with superfocus.
Orbitvu recommended sets
Orbitvu recommended sets
If you’re looking for perfectly tailored equipment for product photography, discover our recommended sets
Software compatibility
Software compatibility
Our proprietary software is the heart of Orbitvu's solutions. We make sure that it stays up to date and supports all new operating systems.
Our teams are constantly working on providing new features that allow you to stay ahead of the competition.
Learn more about our software.
Hardware and software requirements
Hardware (except for E-comm devices)
Minimal hardware requirements:
- Intel Core i5 (4 cores) or AMD Ryzen equivalent or Apple M1/M2/M3 , 8 GB RAM
- Storage 256 GB SSD
- Screen resolution: 1920x1080px
Recommended hardware requirements:
- Intel Core i7 (6 cores) or AMD Ryzen equivalent or Apple M1/M2/M3 Pro, 16 GB RAM
- Storage 1TB SSD
- Screen resolution: 1920x1080px
Operating system compatibility (except for E-comm devices)
Orbitvu software works only on 64bit operating systems.
Orbitvu Station versions older than 21.3.0 do not support Apple M1 chips.
Notes
* Supported in versions: 3.9.3 and 3.9.4
E-comm Studio and Studio+ hardware requirements
Minimal requirements for Orbitvu E-comm devices:
- Windows 10 Pro operating system
- Intel i7 (min. 8th Gen. with eight cores)
- 16GB of RAM
- 1TB of SSD storage (2TB for videos)
- 6x USB ports
- 1 HDMI port for the secondary Live View monitor, (242A7)
- 1x additional video port (e.g. HDMI, Display Port) for the operator stand monitor
- 1x Ethernet RJ-45 port (for the purpose of connecting Orbitvu devices, not the Internet connection)
Mac compatibility for E-comm devices:
Recent tests of Orbitvu E-comm Studio have shown limited compatibility with Mac computers. The issues generated on connection with Mac systems include:
- insufficient number of controllable USB ports
- control issues with the USB bus
- no compatibility with a touchscreen
- 1x Ethernet port or WIFI connection for the Internet connection
Plugins integrations
Plugins integrations
Thanks to dedicated plugins, Orbitvu solutions are compatible with the most common e-commerce platforms.
Frequently asked questions
Frequently asked questions
Our Support Team can be contacted via email under [email protected] or via telephone under (+48) 32 392 10 60 ext. 2. The hours of operation are: 8 am to 4 pm CET.
Our basic Support Service is free of charge. We give priority and widest support range to requests from customers with an active Support Plan.
Clients with an active Support Plan receive technical maintenance and free consultations. They will be able to download Orbitvu software updates that allow keeping the operability of their system.
Our Support Team will contact you within 24 hours on workdays. Support is closed on weekends and bank holidays - then the response time may be longer.
Our main line telephone support is available in English and Polish. For basic help in your language, like German or Spanish, you can also contact your local Orbitvu distributor.